What is managed server monitoring?

Managed Server Monitoring is a service that constantly monitors your Managed Server and instantly notifies you when an exception is detected or when a device outage occurs or whenever a pre-set threshold is exceeded during a service check. Some monitoring providers even go as far as deliver reports and analyses that might be helpful in avoiding future issues. Through managed server monitoring, you will be able to access the present state of your servers simply by checking on the status of device parameters. This means that managed server monitoring enables you to see and detect problems while they are still developing and take the necessary proactive corrective measures before they become troublesome issues as well as gives you ability to troubleshoot problems immediately.

How does managed server monitoring work?

Here is how most managed server monitoring works:

  • First, the monitoring service will identify the systems that needed monitoring as well as identify the options that are available for the task of monitoring application log files;
  • The service will then define the components that are to be monitored and then determine their optimal thresholds. These components shall include the CPU, RAM, HDD, and URLs…among others.
  • A detailed monitoring and escalation plan, suited to the needs and requirements of your system will then be prepared; and
  • Implementation of the plan through constant monitoring and on-going management procedures which shall include the interpretation of trending data gathered to prevent issues on instability, bandwidth and capacity.

What features and benefits should I receive from Managed Server Monitoring?

To fully enjoy the benefits of Managed Server Monitoring, the following features should be expected:

  • Customizable and Flexible – as there are about 75 different performance indicators and operational checks that need to be monitored in a server, most monitoring providers pre-selects five performance indicators in each server. Customers may choose about up to 20 additional indicators they want monitored. The usual pre-selected indicators are the following:

     CPU Utilization – The monitor scans the CPU at an interval of 15 minutes and will send the notification alarm to the client if and when 80% of threshold limit is reached;
     Server connectivity – A Simple Network Management Protocol (SNMP) pings the server every 5 minutes to detect issues on connectivity;
     Disk Utilization – The disk is scanned at a 5-minute interval and an alarm notification will be sent to the client if and when 95% of threshold limit is reached;
     RAM Utilization – The RAM is regularly monitored every 5 minutes and the client will be notified if and when 80% of the threshold limit is reached; and
     Operating System Patch Monitoring – the solution will monitor the OS every 5 days to check on the need of installing patches on the OS.

  • Notification should be immediate and automatic. – Your system should be subjected to regular monitoring on a 24 hours a day, 7 days a week and 365 days a year basis, and you should immediately and automatically receive an email message notification if and when any exception condition will be detected or any threshold breached;
  • Easy to manage. – You should have the easy control over the choice to add, modify and delete any notification and service as well as the ability to review any and all historical logs showing the total statistical server uptime and downtime. You should also have the ability to modify, add or delete any custom time periods.

Can Managed Server Monitoring be an added benefit to my account?

Although an additional service means additional expense on your part, the benefit of having a solution that constantly monitors your system, informs you of problems and of the possible occurrence of issues and enables you to institute preventive and corrective measures ensuring quality and optimum uptime service cannot be translated in terms of any monetary value. This makes the security and optimum service issue far outweighs the financial issue.